Shipping & Returns

1 (a) ALL SALES ARE FINAL! Absolutely NO REFUNDS! (b) We do not accept returns on any of our products. Damaged or defective items can only be replaced with the same item that is damaged or defective (c) We cannot combine order(s) with another order(s). (d) Additions, changes and cancellations are not possible after placing your order. Please make sure you enter the correct shipping address at the time of placing your order. (e) We cannot make special concessions for any reasons (e.g. "Please ship overnight", "Please ship half my order now...", "Please ship my order to another address", etc.).

2. (a) At present, we use U.S. Postal Service for all orders, domestic and international. Shipping is FREE for all domestic orders (b) Shipping cost(s) apply for all orders that are reshipped due to "no access to delivery location - return to sender" (in which customer must contact us for instructions on reshipment instructions and payment). (c) Signature confirmation (for an additional cost) is optional for reshipment of order(s). (d) Refused orders do not nullify 2(a) above and/or do not constitute missed delivery or lost order. 

3. (a) Signature confirmation for any order may be requested before an order ships (request by email only). There is a $2.55 fee for this service (paid by emailed invoice).

4. (a) Special instructions for delivery by carrier can be typed on your invoice at the time of placing your order. (b) We are not responsible for what happens to your order once in the care of the carrier (regardless of your request pertaining to delivery of your order).

5. (a) After an order is made on our website, orders are shipped to your address within 28 business days by U.S.P.S. mail, First Class Mail or Priority Mail, depending on weight of packaged order and destination (all controlled by USPS software). (b) "Partially-shipped" orders means certain items are backordered and will automatically ship as soon as they become available, usually within 2-14 days.

6 (a) Back-ordered items ship automatically when they become available (which is typically 3-14 days after first half of order ships). 

7 (a) We do not give order status updates (e.g. "When is my order going to ship?", "What's going on with my order?", etc.). Again, orders ship within 7-28 business days from the date you place your order. (b) If you are unable or unwilling to wait the required shipping time-frame for quality products, please do not purchase from us. Again, all sales are final. (c) We do not give estimated times (ETAs) pertaining to when your order will ship and/or will be delivered. If you must have an ETA, simply add twenty-eight (28) days from the date of your order and that calculated date is your must-have ETA (so that you may make arrangements or plan around the delivery of your order). (d) We do not oblige special requests to expedite the shipping of orders.

8. (a) Tracking information will arrive via email once your order ships and the order can be tracked online at www.usps.com (using the 16-digit shipping tracking number). 

9. (a) At present, we use United States Postal Service (USPS) as a carrier for delivering orders. (b) When your order status states "awaiting fulfillment" it means your order has not been fulfilled and has not left our facility. (c) When your order status states "shipped" that means a postal label has been affixed to the order and the order has been delivered to the U.S.P.S. and received by the U.S.P.S.

11. (a) You receive two (2) status emails when you order from us online. (b) "Order Confirmation Status": means confirmation of order (proof that you made an order and that your order came through to us and your payment has been accepted; In addition, this means your order is "awaiting fulfillment"; (c) "Shipping Confirmation Status": means your order has been fulfilled (no longer awaiting fulfillment) - packaged, postage label affixed to package or box, and delivered to or picked up by the United States Postal Service. (d) It may take several hours or a day or two to show status updates on the United States Postal Service website (when tracking an order). (e) Online emailed orders do not receive an "Order Confirmation Status" email from us after making payment. The "Transaction ID" number provided by the payment aggregator serves as your proof of payment and your order number with us.